Service Standards:
HEEDING the Government of Maldives call for providing friendly and customer oriented service by the public sector;
REMINDING ourselves of our Vision and Mission;
HONOURING our Code of Conduct;
DERIVING inspiration from the responsibility we discharge
and the work we do;
RECOGNIZING the need to abide by a set of standards
in serving our clients;
APPRECIATING the relevance of such standards to the
responsibility we discharge and the work we do;
RENEWING our commitment to being friendly and customer oriented
in all our service areas;
WE, the Maldives Customs Service, agree to be bound by the following
Standards of Service that we have created and imposed upon ourselves.
Customs Committments
- To always act within laws and regulations;
- To provide easy to follow customs procedures;
- To facilitate compliance with procedures and guidelines;
- To involve clients interests in rule and decision making processes; and;
- To maintain transparency and consistency in its dealings.
As an organization, we undertake
- To serve with integrity and without delay;
- To deal with clients, with courtesy and respect;
- To respond to clients needs with understanding and professionalism;
- To guide clients in matters of compliance and procedure;
- To explain rules and procedures with clarity and consistency;
- To offer assistance with care and dedication
- To apologize for shortcomings with sincerity and politeness; and
- To continue to improve compliance with performance targets truly and faithfully.
Client Cooperation:
We request you, as our Client- To always provide us sufficient and accurate information, so that we may comply in full with these Standards.
- To monitor our performance and delivery;
- To submit feedback and complaints;
- To remind us of our short comings;
- To suggest ways of enhancing our service; and
- To share your experiences and ideas with us.
As an organization, we undertake
- To treat your feedbacks and complaints confidentially;
- To welcome your experiences and ideas;
- To keep improving ourselves and our services;
vission mission collector's message service standard - Exchange Rate: for customs purpose only
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AED 3.8025 
JPY 0.1632 
AUD 10.9299 
LKR 0.1273 
CAD 12.7831 
MYR 3.9044 
CHF 12.6972 
NOK 2.3568 
CNY 1.8735 
SAR 3.5253 
DKK 2.3166 
SEK 2.0249 
GBP 20.6697 
SGD 9.1966 
HKD 1.7104 
THB 0.4894 
IDR 0.0013 
USD 12.85 
INR 0.3043 
XEU 16.7864 exchange rate for Sep
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- Customs Procedure Codes - most used CPCs
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...more CPCsCPC CPC description Free % C400 Imports to pvt sector ... 00.00 C404 Importation for tourism industry... 00.00 C446 Importation for tourism industry... 100.00 C447 Importation for tourism industry... 75.00 C448 Importation for tourism industry... 50.00 C465 Preferential duty rates under sa... 00.00 C466 Preferential duty rates under sa... 00.00 C476 Ex-warehouse for tourism industr... 00.00 C479 Ex-warehouse for tourism industr... 100.00
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